HIGHDOOR™ SMS TERMS & CONDITIONS
Last Updated: June 12, 2026
These SMS Terms & Conditions (“SMS Terms”) govern text messaging communications between HIGHDOOR™ (“HIGHDOOR,” “we,” “us,” or “our”) and individuals who provide consent to receive text messages from HIGHDOOR.
By providing your mobile phone number, opting into SMS communications, submitting a website form, scheduling services, requesting information, or otherwise consenting to receive text messages from HIGHDOOR, you agree to these SMS Terms.
SECTION 1. CONSENT TO RECEIVE TEXT MESSAGES
By providing your mobile phone number to HIGHDOOR, you expressly consent to receive text messages from HIGHDOOR, including messages sent using automated technology, artificial intelligence systems, automated scheduling systems, and other communication platforms.
Consent to receive text messages is not a condition of purchasing any goods or services.
SECTION 2. TYPES OF TEXT MESSAGES
Text messages may include:
• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Project updates
• Estimate notifications
• Proposal notifications
• Invoice notifications
• Payment reminders
• Service-related communications
• Customer support communications
• Follow-up communications
• Marketing and promotional messages
• Customer satisfaction surveys
• Company announcements
• Other communications related to HIGHDOOR services
SECTION 3. MESSAGE FREQUENCY
Message frequency may vary depending upon:
• Customer activity
• Service requests
• Project status
• Scheduling needs
• Marketing preferences
Some customers may receive only occasional messages while active customers may receive recurring communications throughout a project.
SECTION 4. MESSAGE AND DATA RATES
Message and data rates may apply.
Customers are responsible for any charges imposed by their wireless carrier.
HIGHDOOR is not responsible for SMS charges, data charges, roaming charges, or other carrier fees.
SECTION 5. OPTING OUT
You may opt out of SMS communications at any time by replying:
STOP
After submitting an opt-out request, you may receive one final confirmation message.
Following opt-out, HIGHDOOR will make reasonable efforts to discontinue non-essential text messaging communications.
Certain service-related communications may still be provided through alternative communication methods when necessary to fulfill contractual obligations or complete requested services.
SECTION 6. HELP AND SUPPORT
For assistance regarding SMS communications, reply:
HELP
or contact:
Phone: (727) 354-DOOR (3667)
Email: support@thehighdoor.com
SECTION 7. AI, AUTOMATED MESSAGING, AND COMMUNICATION TECHNOLOGY
HIGHDOOR may utilize:
• Artificial intelligence systems
• AI receptionists
• Automated scheduling tools
• Automated messaging systems
• Customer service automation tools
• Communication routing systems
• Virtual assistants
• Third-party communication platforms
Messages may be generated, transmitted, routed, summarized, analyzed, or assisted by such technologies.
SECTION 8. CARRIER LIABILITY DISCLAIMER
Wireless carriers are not liable for delayed, undelivered, misdirected, blocked, incomplete, or failed text messages.
Delivery of text messages depends upon carrier networks, device settings, service availability, and other factors outside HIGHDOOR’s control.
SECTION 9. PRIVACY
Information collected through SMS communications is governed by the HIGHDOOR Privacy Policy.
Customers are encouraged to review the Privacy Policy available on the HIGHDOOR website.
SECTION 10. ELIGIBILITY
By enrolling in SMS communications, you represent that:
• You are at least eighteen (18) years of age or have legal authority to provide consent;
• You are the authorized user of the mobile phone number provided; and
• You are authorized to receive communications at that number.
SECTION 11. CHANGES TO SMS TERMS
HIGHDOOR reserves the right to modify these SMS Terms at any time.
Updated versions will be posted with a revised “Last Updated” date.
Continued participation in SMS communications following any update constitutes acceptance of the revised SMS Terms.
SECTION 12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, HIGHDOOR shall not be liable for any damages arising from:
• Delayed messages;
• Failed message delivery;
• Carrier outages;
• Technical failures;
• Network interruptions;
• Incorrect phone numbers provided by users;
• Unauthorized access to mobile devices; or
• Events beyond HIGHDOOR’s reasonable control.
SECTION 13. CONTACT INFORMATION
HIGHDOOR™
HIGHDOOR, LLC
Phone: (727) 354-DOOR (3667)
Email: support@thehighdoor.com