CUSTOMER SERVICE AGREEMENT

HIGHDOOR™

Last Updated: June 12, 2026

This Customer Service Agreement (“Agreement”) governs all services provided by HIGHDOOR™, HIGHDOOR, LLC, and its affiliated personnel, contractors, subcontractors, specialty partners, vendors, and representatives (“HIGHDOOR”).

By approving an estimate, proposal, work order, change order, invoice, scheduling services, paying a deposit, paying an invoice, or permitting work to begin, Customer agrees to be bound by this Agreement.

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SECTION 1. DEFINITIONS

“Customer” means the property owner, tenant, Realtor, investor, property manager, HOA, business entity, or other party requesting Services.

“Services” means any residential, commercial, maintenance, repair, installation, painting, pressure washing, cleaning, handyman, consulting, media, photography, videography, drone, project coordination, marketing, content creation, or related services provided by or through HIGHDOOR.

“Property” means the location where Services are performed.

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SECTION 2. SCOPE OF WORK

Only the Services specifically identified in the approved estimate, proposal, work order, invoice, or written change order are included.

Any work not specifically listed shall be considered additional work and may require additional charges.

HIGHDOOR reserves the right to determine methods, staffing, scheduling, materials, equipment, vendors, subcontractors, specialty partners, and workflow necessary to complete the Services.

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SECTION 3. PERFORMANCE OF SERVICES

Customer acknowledges that Services may be performed by HIGHDOOR personnel, independent contractors, licensed contractors, subcontractors, specialty partners, vendors, affiliated entities, or other authorized service providers operating under HIGHDOOR’s coordination and management.

HIGHDOOR remains the primary customer-facing entity responsible for project communication, scheduling, coordination, quality control, and customer experience.

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SECTION 4. ESTIMATES AND CHANGE ORDERS

All estimates are based upon information reasonably available at the time prepared.

Hidden conditions, site conditions, material availability, labor availability, customer requests, code requirements, permitting requirements, or other unforeseen circumstances may require changes to pricing, scope, materials, or schedule.

Additional work must be approved by Customer before performance whenever reasonably practical.

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SECTION 5. PAYMENT TERMS

Unless otherwise stated in writing:

• Projects exceeding $500 require a 50% deposit.

• Remaining balances are due upon completion.

• Certain projects may require progress payments.

• Custom materials, special-order materials, reserved scheduling blocks, and permit-related costs may require advance payment.

Failure to make timely payment constitutes a material breach of this Agreement.

HIGHDOOR may suspend Services, reschedule work, withhold deliverables, or terminate Services for nonpayment.

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SECTION 6. LATE PAYMENTS AND COLLECTIONS

Customer shall be responsible for all reasonable costs incurred in collecting unpaid amounts, including collection costs, mediation expenses, court costs, and attorneys’ fees.

Any disputed invoice shall not excuse payment of undisputed amounts.

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SECTION 7. PROPERTY ACCESS AND SITE CONDITIONS

Customer shall provide safe and reasonable access to all work areas.

Customer represents that Customer has authority to authorize Services at the Property.

Customer shall disclose known hazards, hidden conditions, underground utilities, irrigation systems, security systems, alarms, pets, HOA requirements, access restrictions, fragile materials, and other conditions that may affect performance.

HIGHDOOR shall not be responsible for delays, damages, or additional costs arising from undisclosed conditions or conditions beyond its reasonable control.

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SECTION 8. CUSTOMER-SUPPLIED MATERIALS

HIGHDOOR provides no warranty on customer-supplied materials, products, fixtures, appliances, paint, equipment, hardware, or components.

Customer assumes all risk associated with such materials.

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SECTION 9. PROJECT DELAYS

Estimated schedules are projections only and are not guaranteed completion dates.

Weather, material shortages, labor shortages, permit delays, inspections, utility interruptions, customer changes, acts of God, and circumstances beyond HIGHDOOR’s control may affect scheduling.

HIGHDOOR shall not be liable for resulting delays.

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SECTION 10. LIMITED WORKMANSHIP WARRANTY

HIGHDOOR warrants that Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.

Unless otherwise stated in writing, HIGHDOOR provides a limited one (1) year workmanship warranty from the date of substantial completion.

This warranty applies only to defects directly resulting from HIGHDOOR’s workmanship.

This warranty does not cover:

• normal wear and tear;

• manufacturer defects;

• customer-supplied materials;

• acts of God;

• storm damage;

• water intrusion;

• structural movement;

• improper maintenance;

• abuse or misuse;

• pre-existing conditions;

• hidden defects; or

• work modified by others after completion.

HIGHDOOR’s sole obligation shall be repair, replacement, or re-performance of verified defective workmanship at HIGHDOOR’s option.

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SECTION 11. ACCEPTANCE OF SERVICES

Customer shall inspect Services promptly upon completion.

Unless Customer provides written notice of a specific deficiency within seventy-two (72) hours of completion, Services shall be deemed accepted.

Minor punch-list items shall not justify withholding payment.

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SECTION 12. MEDIA, PHOTOGRAPHY, AND MARKETING

Unless Customer provides written notice prior to commencement of Services, Customer grants HIGHDOOR permission to photograph, video record, and document project progress and completed work for portfolio, educational, advertising, marketing, website, social media, and business purposes.

Customer information, financial information, and personally identifying information will not be publicly disclosed without authorization except as required by law.

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SECTION 13. COMMUNICATIONS CONSENT

Customer consents to receive communications from HIGHDOOR relating to estimates, scheduling, project updates, invoices, customer service, appointment reminders, financing information, and related business communications via phone, text message, email, AI-assisted communication systems, automated systems, and other reasonable communication methods.

Message and data rates may apply.

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SECTION 14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGHDOOR’S TOTAL LIABILITY ARISING FROM ANY SERVICE OR PROJECT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

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SECTION 15. WAIVER OF CONSEQUENTIAL DAMAGES

HIGHDOOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ECONOMIC DAMAGES INCLUDING LOST PROFITS, LOST RENTAL INCOME, BUSINESS INTERRUPTION, LOSS OF USE, DIMINUTION IN VALUE, OR LOSS OF GOODWILL.

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SECTION 16. INDEMNIFICATION

Customer agrees to indemnify and hold harmless HIGHDOOR from claims arising from Customer’s negligence, misuse, breach of this Agreement, undisclosed property conditions, customer-supplied materials, or customer instructions.

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SECTION 17. DISPUTE RESOLUTION

Before filing suit, the parties agree to participate in good-faith non-binding mediation.

Mediation shall occur remotely or within Pinellas County, Florida.

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SECTION 18. ATTORNEYS’ FEES

The prevailing party in any dispute shall be entitled to recover reasonable attorneys’ fees, court costs, expert witness fees, mediation expenses, collection costs, appellate costs, and enforcement expenses.

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SECTION 19. GOVERNING LAW

This Agreement shall be governed by the laws of the State of Florida.

Venue shall be exclusively in Pinellas County, Florida.

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SECTION 20. ELECTRONIC ACCEPTANCE

Electronic signatures, estimate approvals, proposal approvals, invoice payments, deposits, email approvals, text-message approvals, and online approvals shall have the same force and effect as handwritten signatures.

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SECTION 21. ENTIRE AGREEMENT

This Agreement, together with the approved estimate, proposal, work order, invoice, change order, Privacy Policy, and any written addenda issued by HIGHDOOR, constitutes the entire agreement between the parties.

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SECTION 22. CUSTOMER ACKNOWLEDGEMENT

Customer acknowledges that HIGHDOOR is the company retained to coordinate, manage, and deliver the requested Services and may utilize employees, subcontractors, specialty partners, licensed contractors, vendors, affiliated entities, and white-label service providers in fulfilling Customer’s request.

Approval of any estimate, proposal, work order, invoice, change order, deposit request, or payment request constitutes acceptance of this Agreement.

ADDENDUM A

HOME & PROPERTY SERVICES

Applies to handyman services, painting, pressure washing, cleaning, maintenance, installations, repairs, mounting, furniture assembly, punch-list work, property maintenance, rental turnover services, and similar residential or commercial property services.

A1. Existing Conditions

Customer acknowledges that many home and property services involve work on existing structures, finishes, fixtures, coatings, assemblies, and building systems that may contain hidden defects, deterioration, improper prior repairs, code deficiencies, water damage, pest damage, or other latent conditions.

HIGHDOOR shall not be responsible for conditions that were not reasonably visible prior to commencing work.

A2. Color, Finish, and Material Variations

Customer understands that paint colors, stains, coatings, materials, textures, finishes, lighting conditions, manufactured products, and natural materials may vary from samples, photographs, renderings, mockups, or prior installations.

Minor variations shall not constitute defective work.

A3. Mounting and Installation Services

Customer assumes responsibility for the suitability of walls, framing, substrates, fasteners, mounting locations, concealed utilities, and structural conditions.

Unless specifically contracted, HIGHDOOR does not provide engineering services, structural certifications, or load calculations.

A4. Pressure Washing and Exterior Cleaning

Customer acknowledges that pressure washing, soft washing, chemical treatment, roof cleaning, concrete cleaning, paver cleaning, rust removal, oxidation removal, and related services may reveal pre-existing damage, fading, deterioration, loose paint, cracks, failed sealants, weakened materials, staining, or defects not visible prior to cleaning.

HIGHDOOR shall not be responsible for such pre-existing conditions.

A5. Landscaping and Irrigation

Customer shall identify irrigation systems, landscape lighting, underground utilities, drainage systems, invisible fencing, septic components, and similar features before work begins.

HIGHDOOR shall not be responsible for undisclosed systems or concealed conditions.

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ADDENDUM B

REAL ESTATE MEDIA & MARKETING SERVICES

Applies to photography, videography, drone services, virtual tours, floor plans, aerial imaging, content creation, social media content, property marketing, branding, and related creative services.

B1. Ownership

All copyrights, source files, raw footage, raw images, editing files, project files, templates, creative assets, and intellectual property remain the exclusive property of HIGHDOOR unless otherwise agreed in writing.

B2. License

Upon full payment, Customer receives a perpetual, non-exclusive, non-transferable license to use final delivered media for lawful marketing, advertising, listing, promotional, and business purposes.

B3. Creative Discretion

HIGHDOOR retains sole discretion regarding composition, editing, retouching, color grading, image selection, music selection, formatting, sequencing, production methods, and artistic presentation.

B4. Drone Services

Drone operations are subject to weather, FAA regulations, airspace restrictions, temporary flight restrictions, safety concerns, equipment limitations, property access limitations, and operational discretion.

HIGHDOOR does not guarantee aerial coverage when flight conditions prohibit safe operation.

B5. Marketing Results

HIGHDOOR makes no guarantee regarding:

property sales;
leasing results;
occupancy rates;
lead generation;
social media performance;
website traffic;
advertising performance;
marketing results; or
return on investment.

B6. Re-Performance

Customer’s sole remedy for a verified media-related deficiency shall be re-performance of the affected services when reasonably possible.

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ADDENDUM C

GENERAL CONSTRUCTION & PROJECT COORDINATION SERVICES

Applies to renovations, remodeling, construction management, project coordination, specialty trade coordination, investor services, commercial improvement projects, and similar construction-related services.

C1. Permits and Inspections

Unless specifically included in writing, permit acquisition, engineering, architectural services, surveys, specialty reports, testing, inspections, and governmental approvals are not included.

Customer remains responsible for permit fees, governmental fees, impact fees, utility fees, and third-party professional fees unless otherwise stated.

C2. Hidden Conditions

Construction projects frequently uncover concealed conditions including structural deficiencies, water intrusion, mold, pest damage, code violations, outdated systems, hazardous materials, undocumented prior repairs, and unforeseen site conditions.

Discovery of such conditions may require additional work, schedule adjustments, and additional charges.

C3. Material Availability

Material shortages, manufacturer delays, discontinued products, transportation disruptions, backorders, and supplier substitutions may affect project schedules and selections.

Reasonably comparable substitutions may be used when necessary.

C4. Third-Party Contractors

HIGHDOOR may coordinate and manage licensed contractors, subcontractors, specialty trades, consultants, vendors, and service providers.

Customer acknowledges that portions of the work may be performed by third parties operating under HIGHDOOR’s project management, coordination, scheduling, or oversight.

C5. Schedule Expectations

Construction schedules are estimates only.

Customer acknowledges that inspections, permitting, weather, material procurement, change orders, labor availability, and unforeseen conditions may affect completion dates.

C6. Change Orders

Any modification to scope, materials, specifications, selections, schedule, or requested work may require a written change order and adjustment to contract price and completion schedule.

C7. No Property Value Guarantee

HIGHDOOR makes no representation or guarantee regarding:

property value increases;
appraisal outcomes;
resale value;
rental income;
investment performance; or
future marketability.