HIGHDOOR™ WEBSITE TERMS & CONDITIONS
Last Updated: June 12, 2026
These Website Terms & Conditions (“Terms”) govern access to and use of the HIGHDOOR™ website, applications, online platforms, customer portals, communication systems, and related services (collectively, the “Platform”).
By accessing, browsing, submitting information through, scheduling services through, communicating with, or otherwise using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Platform.
SECTION 1. DEFINITIONS
“HIGHDOOR” means HIGHDOOR, LLC, together with its parents, subsidiaries, affiliated entities, successors, assigns, members, managers, officers, employees, agents, contractors, subcontractors, vendors, specialty partners, white-label service providers, and representatives.
“Customer” means any individual, property owner, tenant, Realtor, real estate professional, investor, property manager, HOA, business entity, commercial client, website visitor, platform user, applicant, or other person interacting with HIGHDOOR.
“Services” means any residential, commercial, maintenance, repair, installation, painting, handyman, pressure washing, cleaning, consulting, media, photography, videography, drone, marketing, content creation, project coordination, property-related, technology-enabled, or other services offered by or through HIGHDOOR.
“Platform” means the HIGHDOOR website, customer portal, mobile applications, online tools, scheduling systems, forms, communication systems, software, and related digital services.
SECTION 2. ACCEPTANCE OF TERMS
HIGHDOOR reserves the right to modify these Terms at any time. Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform following any update constitutes acceptance of the revised Terms.
You agree to these Terms by:
(a) visiting or using the Platform;
(b) submitting a form or inquiry;
(c) requesting information;
(d) scheduling services;
(e) approving an estimate, quote, proposal, work order, or change order;
(f) paying a deposit or invoice;
(g) communicating with HIGHDOOR by phone, text message, email, chat, or social media; or
(h) permitting HIGHDOOR to begin work.
SECTION 3. NATURE OF HIGHDOOR SERVICES
HIGHDOOR operates as a property services company and customer experience platform that coordinates, manages, performs, facilitates, and delivers a variety of residential, commercial, real estate, maintenance, and media-related services.
Depending upon the nature of the requested Services, work may be performed by HIGHDOOR personnel, independent contractors, subcontractors, specialty partners, licensed contractors, vendors, affiliated entities, or other authorized service providers operating under HIGHDOOR’s coordination, management, scheduling, quality-control, customer service, or project oversight processes.
HIGHDOOR retains sole discretion regarding staffing, scheduling, vendors, subcontractors, specialty partners, methods, workflow, materials, technology, equipment, and operational decisions.
SECTION 4. WEBSITE USE
You agree not to:
(a) use the Platform for unlawful purposes;
(b) attempt to gain unauthorized access to any system, account, database, or network;
(c) copy, scrape, harvest, reproduce, distribute, reverse engineer, or exploit Platform content without written authorization;
(d) transmit malicious code, viruses, ransomware, bots, or automated systems;
(e) interfere with Platform functionality or security;
(f) submit false, misleading, fraudulent, or inaccurate information; or
(g) impersonate another person or entity.
HIGHDOOR reserves the right to restrict, suspend, or terminate access to the Platform at any time and for any reason.
SECTION 5. ESTIMATES, PRICING, AND AVAILABILITY
Information presented on the Platform, including pricing, timelines, service descriptions, financing information, examples, photographs, and project illustrations, is provided for general informational purposes only.
Website pricing, estimates, ranges, examples, and promotional offers are not binding and may change without notice.
All estimates remain subject to inspection, site conditions, material availability, labor availability, scheduling constraints, and additional information discovered during the quoting or project process.
Additional work may require additional charges.
SECTION 6. COMMUNICATION CONSENT
By submitting your contact information, you expressly consent to receive communications from HIGHDOOR, including:
• phone calls;
• text messages;
• emails;
• appointment reminders;
• project updates;
• scheduling communications;
• customer support communications;
• marketing communications; and
• automated communications.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out of marketing communications at any time.
SECTION 7. AI AND AUTOMATED COMMUNICATIONS
HIGHDOOR may utilize artificial intelligence systems, automated scheduling systems, virtual assistants, chat systems, automated messaging systems, call-routing systems, AI receptionists, and other technology tools.
Certain communications may be generated, assisted, summarized, transcribed, routed, or processed using artificial intelligence.
Calls, chats, forms, and communications may be monitored or recorded for quality assurance, training, operational, security, and customer service purposes.
SECTION 8. THIRD-PARTY SERVICES
The Platform may integrate with or reference third-party services, applications, payment processors, financing providers, software platforms, vendors, advertisers, partners, mapping services, scheduling providers, communication providers, or other third parties.
HIGHDOOR is not responsible for the content, policies, availability, security, performance, or actions of third-party services.
Use of third-party services may be governed by separate terms and policies.
SECTION 9. FINANCING DISCLOSURES
Certain financing options may be offered through third-party lenders or financing providers.
HIGHDOOR does not make lending decisions and does not guarantee financing approval.
Financing terms, rates, fees, approvals, and eligibility requirements are determined solely by the applicable financing provider.
HIGHDOOR shall not be liable for financing decisions, lending practices, financing terms, or lender actions.
SECTION 10. USER CONTENT
Any information, photographs, videos, project details, reviews, comments, feedback, requests, submissions, or other content submitted to HIGHDOOR may be used by HIGHDOOR as reasonably necessary to provide Services, respond to inquiries, improve operations, develop products, or support business activities.
You represent that you possess all necessary rights to submit such content.
SECTION 11. INTELLECTUAL PROPERTY
All Platform content, branding, trademarks, service marks, trade dress, logos, graphics, designs, software, text, photographs, videos, audio, layouts, content, and intellectual property are owned by HIGHDOOR or its licensors and are protected by applicable law.
No ownership rights are transferred through use of the Platform.
SECTION 12. PHOTOGRAPHY AND MARKETING CONSENT
Unless otherwise prohibited by law or expressly declined in writing before Services begin, Customer grants HIGHDOOR permission to photograph, video record, document, reproduce, display, publish, distribute, and use project-related images, videos, completed work, before-and-after photographs, and related materials for business, portfolio, educational, marketing, advertising, promotional, and social media purposes.
SECTION 13. NO PROFESSIONAL ADVICE
Information provided on the Platform is for general informational purposes only.
Nothing on the Platform constitutes legal advice, tax advice, financial advice, engineering advice, architectural advice, inspection services, investment advice, insurance advice, construction advice, permitting advice, or professional consulting services.
Users should seek qualified professional advice appropriate to their circumstances.
SECTION 14. DISCLAIMER OF RESULTS
HIGHDOOR does not guarantee specific outcomes, including:
• property values;
• property sales;
• property leasing results;
• rental income;
• occupancy rates;
• marketing performance;
• advertising performance;
• lead generation;
• search engine rankings;
• social media performance;
• investment returns;
• financing approval;
• permitting outcomes; or
• business results.
Past results do not guarantee future results.
SECTION 15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless HIGHDOOR from and against any claims, liabilities, damages, losses, expenses, costs, and attorneys’ fees arising from:
(a) your use of the Platform;
(b) your violation of these Terms;
(c) your submitted content;
(d) your conduct; or
(e) your violation of any law or third-party rights.
SECTION 16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGHDOOR’S TOTAL LIABILITY ARISING FROM OR RELATING TO THE PLATFORM, SERVICES, OR THESE TERMS SHALL NOT EXCEED THE LESSER OF:
(A) THE TOTAL AMOUNT PAID TO HIGHDOOR BY THE CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR
(B) AVAILABLE INSURANCE PROCEEDS APPLICABLE TO THE CLAIM.
SECTION 17. WAIVER OF CONSEQUENTIAL DAMAGES
IN NO EVENT SHALL HIGHDOOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ECONOMIC DAMAGES INCLUDING LOST PROFITS, LOST INCOME, LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, LOSS OF USE, LOSS OF DATA, LOSS OF GOODWILL, DIMINUTION IN VALUE, OR REPUTATIONAL HARM.
SECTION 18. FORCE MAJEURE
HIGHDOOR shall not be liable for delays or failures resulting from weather, natural disasters, labor shortages, material shortages, supplier disruptions, utility interruptions, governmental actions, cyber incidents, pandemics, acts of God, or events beyond HIGHDOOR’s reasonable control.
SECTION 19. DISPUTE RESOLUTION
As a condition precedent to litigation, the parties agree to participate in good-faith non-binding mediation.
Mediation shall occur remotely or within Pinellas County, Florida.
SECTION 20. ATTORNEYS’ FEES
The prevailing party in any dispute arising from these Terms shall be entitled to recover reasonable attorneys’ fees, court costs, expert fees, mediation expenses, collection costs, appellate costs, and enforcement expenses.
SECTION 21. GOVERNING LAW AND VENUE
These Terms shall be governed by the laws of the State of Florida.
Any action arising from these Terms shall be brought exclusively in Pinellas County, Florida.
SECTION 22. SEVERABILITY
If any provision is determined unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 23. SURVIVAL
All provisions relating to intellectual property, payment obligations, warranties, disclaimers, indemnification, limitation of liability, dispute resolution, attorneys’ fees, governing law, venue, media rights, confidentiality, and other provisions intended to survive shall survive termination of Services or use of the Platform.
SECTION 24. ELECTRONIC ACCEPTANCE
Electronic signatures, online approvals, estimate approvals, invoice payments, deposits, email confirmations, text-message confirmations, and other electronic records shall have the same force and effect as original handwritten signatures.
SECTION 25. ENTIRE AGREEMENT
These Terms, together with any proposal, estimate, invoice, work order, change order, service agreement, privacy policy, or written amendment issued by HIGHDOOR, constitute the entire agreement between the parties.
SECTION 26. CONTACT INFORMATION
HIGHDOOR™
HIGHDOOR, LLC
Phone: (727) 354-DOOR (3667)
Email: support@thehighdoor.com
For questions regarding these Terms, please contact HIGHDOOR through the contact information provided on the Platform.