HIGHDOOR™ PRIVACY POLICY
Last Updated: June 12, 2026
HIGHDOOR™ (“HIGHDOOR,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting our website, communicating with us, requesting services, or otherwise interacting with our business.
This Privacy Policy describes how HIGHDOOR collects, uses, stores, shares, and protects information obtained through our website, customer portal, forms, applications, communication systems, and related services (collectively, the “Platform”).
By using the Platform, submitting information, communicating with HIGHDOOR, or requesting services, you consent to the practices described in this Privacy Policy.
SECTION 1. INFORMATION WE COLLECT
We may collect information including:
Personal Information
• Name
• Address
• Email address
• Telephone number
• Property address
• Company name
• Job title
• Billing information
• Payment-related information
• Service preferences
• Project details
Communication Information
• Phone call records
• Call recordings
• Voicemail messages
• Text messages
• Emails
• Website chat conversations
• AI assistant interactions
• Customer support communications
Property and Project Information
• Property photographs
• Property videos
• Drone imagery
• Inspection notes
• Project documents
• Estimates
• Work orders
• Change orders
• Service history
Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Referral sources
• Pages visited
• Session data
• Cookies and similar technologies
SECTION 2. HOW WE COLLECT INFORMATION
Information may be collected when you:
• Visit our website
• Submit a website form
• Request a quote
• Schedule services
• Contact us by phone
• Contact us by text message
• Contact us by email
• Communicate through social media
• Interact with our AI receptionist
• Use our online scheduling tools
• Participate in surveys, promotions, or marketing campaigns
• Engage with advertisements
• Submit reviews or feedback
We may also receive information from referral partners, real estate professionals, public records, lead sources, financing providers, marketing platforms, software providers, and third-party service providers.
SECTION 3. HOW WE USE INFORMATION
We may use collected information to:
• Provide requested services
• Prepare estimates and proposals
• Schedule appointments
• Coordinate projects
• Process payments
• Deliver customer support
• Improve customer experience
• Manage communications
• Send project updates
• Send appointment reminders
• Respond to inquiries
• Improve website performance
• Improve operations
• Develop new products and services
• Conduct internal analytics
• Prevent fraud and abuse
• Protect legal rights
• Comply with legal obligations
SECTION 4. SMS COMMUNICATIONS
By providing your mobile phone number, you consent to receive text messages from HIGHDOOR related to:
• Appointment scheduling
• Appointment reminders
• Project updates
• Customer service communications
• Billing notifications
• Service-related communications
• Marketing and promotional communications
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchase.
You may opt out of marketing text messages at any time by replying STOP.
You may receive a confirmation message following your opt-out request.
SECTION 5. EMAIL COMMUNICATIONS
We may send emails relating to:
• Estimates
• Invoices
• Project updates
• Service notifications
• Customer support
• Promotions
• Marketing campaigns
• Company news
You may unsubscribe from marketing emails through the unsubscribe link included in such emails.
Transactional and service-related communications may continue even if marketing communications are declined.
SECTION 6. AI RECEPTIONIST, AUTOMATED COMMUNICATIONS, AND CALL RECORDING
HIGHDOOR may utilize artificial intelligence systems, automated scheduling tools, virtual receptionists, call-routing technology, automated messaging systems, chat systems, and communication software.
Calls, chats, text messages, emails, and other communications may be:
• Recorded
• Monitored
• Transcribed
• Summarized
• Routed
• Analyzed
• Processed by artificial intelligence systems
These technologies may be used for:
• Customer support
• Appointment scheduling
• Quality assurance
• Training
• Service improvement
• Operational efficiency
• Recordkeeping
• Security purposes
By communicating with HIGHDOOR, you consent to such processing to the extent permitted by applicable law.
SECTION 7. COOKIES AND TRACKING TECHNOLOGIES
We may use:
• Cookies
• Analytics tools
• Advertising pixels
• Session tracking technologies
• Conversion tracking tools
• Similar technologies
These technologies help us:
• Understand website usage
• Improve performance
• Measure advertising effectiveness
• Enhance user experience
• Deliver relevant advertising
Users may modify browser settings to limit cookie usage; however, some website functionality may be affected.
SECTION 8. HOW WE SHARE INFORMATION
We do not sell personal information.
We may share information with:
• Employees
• Contractors
• Subcontractors
• Specialty partners
• Service providers
• Software providers
• Scheduling platforms
• CRM providers
• Payment processors
• Financing providers
• Communication providers
• Marketing providers
• Professional advisors
• Insurance carriers
• Government agencies when legally required
Information is shared only as reasonably necessary to operate our business, provide requested services, enforce agreements, protect legal rights, or comply with legal obligations.
SECTION 9. THIRD-PARTY SERVICE PROVIDERS
HIGHDOOR utilizes third-party platforms and providers that may collect, process, store, or transmit information on our behalf.
These may include:
• Jobber
• Payment processors
• Email service providers
• SMS providers
• AI communication providers
• Phone systems
• Scheduling software
• Financing platforms
• Customer relationship management systems
• Website hosting providers
• Analytics providers
• Advertising platforms
Use of such services may also be governed by their respective privacy policies and terms.
SECTION 10. DATA SECURITY
HIGHDOOR implements reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no system can guarantee absolute security, and users acknowledge that information transmitted electronically may involve inherent risks.
SECTION 11. DATA RETENTION
HIGHDOOR may retain information for as long as reasonably necessary to:
• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve operations
Retention periods may vary depending on the nature of the information.
SECTION 12. CHILDREN’S PRIVACY
The Platform is not intended for individuals under thirteen (13) years of age.
HIGHDOOR does not knowingly collect personal information from children under 13.
SECTION 13. YOUR PRIVACY RIGHTS
Subject to applicable law, you may request to:
• Access personal information we maintain
• Correct inaccurate information
• Update information
• Request deletion of certain information
• Withdraw marketing consent
Certain information may be retained where legally permitted or required.
SECTION 14. FLORIDA RESIDENTS
Florida residents may contact HIGHDOOR regarding questions concerning personal information collected and maintained by HIGHDOOR.
SECTION 15. CHANGES TO THIS PRIVACY POLICY
HIGHDOOR may update this Privacy Policy from time to time.
Updated versions will be posted on the Platform with a revised “Last Updated” date.
Continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.
SECTION 16. CONTACT INFORMATION
HIGHDOOR™
HIGHDOOR, LLC
Phone: (727) 354-DOOR (3667)
Email: support@thehighdoor.com
Questions regarding this Privacy Policy may be submitted through the contact information listed above.