Effective Date: October 23, 2026

Website: thehighdoor.com

Business: HIGHDOOR, LLC
 

HIGHDOOR, LLC (“HIGHDOOR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect through our website, how we use it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including when you:

• Request an estimate or quote

• Schedule a walkthrough or service

• Submit a contact form

• Call, email, or otherwise communicate with us

• Become a customer or make a payment

Depending on how you interact with us, this information may include:

• Name

• Business or company name

• Email address

• Phone number

• Service or facility address

• Facility type

• Approximate square footage

• Number of restrooms

• Requested cleaning frequency

• Service preferences or other details you provide

• Billing and transaction-related information

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited, referring website, and general website activity. This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and inquiries

• Prepare estimates, quotes, or service proposals

• Schedule walkthroughs and cleaning services

• Provide and manage services

• Communicate with customers and prospective customers

• Process payments and maintain billing records

• Provide customer support

• Improve our website, services, and customer experience

• Maintain business and accounting records

• Protect against fraud, misuse, or security issues

• Comply with applicable legal or regulatory requirements

We may also use your contact information to send occasional information about HIGHDOOR services, offers, or updates. You may opt out of promotional communications at any time.

3. How We Share Information

HIGHDOOR does not sell or rent your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you. These providers may include:

• Website and hosting providers

• Customer relationship or scheduling platforms

• Payment and ACH processing providers

• Accounting and bookkeeping software or professionals

• Email, telephone, and communications providers

• Analytics and advertising providers

• Other vendors that help us operate our business

These service providers may receive only the information reasonably necessary to perform services on our behalf and are subject to their own privacy and security practices.

We may also disclose information when required by law, regulation, subpoena, court order, or other legal process, or when reasonably necessary to protect the rights, property, or safety of HIGHDOOR, our customers, or others.

If HIGHDOOR is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, remember preferences, and improve website performance.

We may also use third-party analytics or advertising services that collect information about website usage.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Communications and Marketing

If you contact HIGHDOOR, request an estimate, schedule a walkthrough, or become a customer, we may contact you by phone, email, text message, or other reasonable means regarding your inquiry or services.

We may also occasionally send promotional communications regarding HIGHDOOR services or offers.

You may opt out of promotional emails by using the unsubscribe option provided in the message or by contacting us directly.

Opting out of promotional communications will not prevent us from sending communications that are necessary to respond to an inquiry, provide a requested service, process a transaction, or manage an existing customer relationship.

6. Payment Information

Payments may be processed through third-party payment providers.

HIGHDOOR may not directly receive or store complete payment-card, bank-account, or other sensitive payment credentials when those transactions are processed by a third-party provider. Payment information is handled in accordance with the privacy and security practices of the applicable payment processor.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

8. Your Choices and Access to Information

You may contact us to:

• Ask what personal information we maintain about you

• Request that inaccurate information be corrected

• Request deletion of certain information

• Ask questions about how your information is used

• Opt out of promotional communications

Certain information may need to be retained for legitimate business, legal, accounting, tax, fraud-prevention, or recordkeeping purposes.

Requests may be submitted using the contact information listed below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or may use services provided by third parties.

HIGHDOOR is not responsible for the privacy, security, or content practices of third-party websites or service providers. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are intended for businesses and adults seeking commercial cleaning or related services.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

Any updated policy will be posted on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
 

HIGHDOOR, LLC
Website: thehighdoor.com
Phone: (727) 354-3667
Email: support@thehighdoor.com